Présentation de l'entreprise
Job Description Overview
• To ensure the co-ordination of all activities of the front of house team, covering rota and ensure the same professional level of service is provided by all members of the team. Be the voice and face that sets the tone and demonstrates the quality that the Flexim brand requires.
• To lead the FOH Team by example in providing an efficient and friendly service that helps to promote and support external clients, internal staff by working collaboratively with IT Tech, cleaning and facilities and external building Teams on delivery needs.
• Lead and manage all people management activities related to the FOH Team such as leave, time and attendance, performance, appraisal assessment, training and adherence to company policies and procedures.
• This office-based role only is responsible for providing an excellent Front of House, Administration and hospitality service to the office and its visitors, working closely with the Account Manager, Facilities Manager and Front of House team
• The office experiences many external visitors so meet and greet forms a high proportion of the role.
UK - Front of House Manager
Main Responsibilities
• Hosting weekly meetings with FOH team to clarify and forecast, order of meetings and events, catering requirements to the needs of the relevant business units by planning, preparing in advance and delivering a quality service. This includes anticipating last minute meeting requests and adapting accordingly to ensure a seamless delivery of service.
• Ensure there is always sufficient supplies of stock for meeting events and office, working closely with facilities manager and placing orders when required.
• To create a positive working atmosphere which encourages team performance through effective team communication whilst demonstrating positive behaviours and attitudes within the team, arranging one to one meeting with your team on regular occurrence.
• To champion processes and procedures that promote client / staff focus, that are paperless where possible and offer an effective and efficient service.
• Coach and provide guidance to the FOH Team when learning opportunities are recognised.
• As occupier lead working closely with facilities manager to manage the 22 App portal database, be first contact for any critical building alerts, planned out of ours access requirements and security needs.
• Provide a professional Front of House service for visitors both external and internal
• Meet and greet clients
• Set up client meetings with refreshments as required and clear client meeting rooms in a timely manner and clearance of room when meeting has finished
• Manage hospitality, including re-stocking of refreshments, ordering lunches and inventory control on trackers for auditing purposes
• Ensure all client meeting rooms are fit for use and presentable each day and both coffee machines are in working order and stocked.
• Report any IT issues with Meeting rooms to IT team immediately.
• Ensure the Front of House area is well always presented to a high standard
• Book and organise meeting rooms on behalf of colleagues
• Arrange couriers and record on tracker for BU
• Arrange Taxis and record on tracker for BU
• Answer, screen and forward phone calls
• Check postage storage lockers on both floors, sorting post and forward to relevant BU.
• Implement and distribute Visitor and Contractor security passes incl. photos, for London and other locations in Uk if required
• Allocating Lockers on Level 26 only for new starters and leavers and recording on tracker.
• Provide general administrative support required, including but not exclusive to collating/formatting information, binding, couriering, filing, faxing, photocopying, scanning, and answering telephone calls
• Co-ordinated Event Planning, managing catering, extra cleaner support. Liaising with host on room layout and crafting content for our internal platform, alongside office posters.
• Disseminating communications to all BU concerning health and safety, office hours, scheduling, internal events and other essential updates via our internal platform.
• Process expense claims in a timely manner as well as raise requisitions for invoices
• Provide administrative cover for other PAs, Administrators and Front of House staff as required
• Any other duties as required of the role
Knowledge & Experience Required
• Flexibility to support the operation, sometimes at short notice due to client requests
• Experience in a similar role within a corporate environment
• Experience of leading teams and people management
• Highly motivated and driven
• Strong work ethic with a “can do attitude”
• Excellent attention to detail
• Good time management skills
• Build and maintain relationships
• Adaptability
• Customer orientation
• Applicants should demonstrate a hands-on and proactive approach
• Proficient in the use of Outlook, Excel and Word
• Strong communication skills (both oral and written)
• Organisation skills, time management and attention to detail are essential
• Ability to multi-task, problem solve and make decisions
• Demonstrate results-oriented mind-set
